Refund policy


We do hope you will enjoy your product. However, if it’s not to your satisfaction, you are free to return your product within 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. Please note that personalized products are exempt from being returned!


As soon as your return is received, inspected and approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few bank days.


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


To return your product, you should mail your product to:
Tote Stories
Torggatan 2
239 40 Falsterbo

If returning items, please note that you are responsible for your own shipping costs and the shipping itself until we have received the goods. We therefore recommend you to choose a safe shipping service, preferably one that uses trackingnumbers.